Patient Experience & Care Portal
What to Bring to Your First Appointment
Prior to your first appointment, please download and complete the new patient forms. This will save time on the day of your visit. If you are unable to complete the paperwork before your appointment, please arrive 15 minutes early, so you have time to finish it in the office.
Please bring any records from your former dental office as well as your current insurance information/card.
We offer direct billing to insurance plans for ease of payment of our patients. We accept non-insured health benefits such as the Ministry of Social Services for individuals on disability and income assistance, and First Canadian Health for First Nation individuals. Please contact us to verify your coverage. If you need assistance with payment options for financing, please call our office. Payment is expected the day services are rendered. We accept Interac, cash, MasterCard, and Visa.
Appointments
Anchor Dental Centre is currently accepting new patients. Call 250-386-3044 to schedule an appointment at our Victoria, BC, office. When you have your appointment, that time is reserved for you. If, for any reason, you are unable to keep your scheduled appointment, please give us 48-hours notice to reschedule.
If you have a dental emergency, call us. We can generally fit you in on the same business day. In addition to emergency services, we deliver dental care on Saturdays for our patients’ convenience.
What to expect on your very first visit
We reject rushed assemblies. Your initial comprehensive exam is booked for a full 60–75 minutes of calm, individualized attention.
Sanctuary Welcome
Arrive at our office at 14-1153 Esquimalt Rd. Enjoy loose-leaf artisanal tea, botanical water, and our peaceful lounge bathed in natural harbour light.
HD Digital Imaging
We capture precise intraoral 3D photogrammetry and gentle panoramic digital x-rays with 80% reduced radiation compared to standard legacy machines.
Exam with Dr. Henn
A comprehensive screening covering periodontal health, TMJ jaw mechanics, oral cancer prevention, and cosmetic tooth structure with complete transparency.
Collaborative Care
We view your HD digital records together on overhead high-res monitors. You choose the treatment trajectory that aligns with your lifestyle and budget.
Experiencing acute dental trauma or pain?
We allocate dedicated emergency care buffer windows each day. Call right away for priority triage and same-day relief.
Knocked-Out Permanent Tooth
Handle tooth only by the crown (top), never touch the root. Rinse gently with saline or milk. Place back in socket if possible, or store in whole milk and arrive within 60 minutes.
Severe Toothache / Swelling
Rinse with warm salt water. Gently floss to dislodge trapped debris. Do NOT place aspirin directly against gums as it causes burns. Apply cold compress externally.
Lost Crown or Filling
Retrieve the restoration. You may use a temporary over-the-counter dental cement or sugar-free gum to safely secure the cap until you arrive at our clinic.
We Are Committed To:
- Listening to those we are privileged to serve.
- Earning the trust and respect of patients, other professionals & our community.
- Exceeding your expectations.
- Ensuring a creative, challenging, and compassionate professional environment.
- Working for continuous improvement at all levels.
Frequently Asked Questions
Everything you need to know about becoming a patient at Anchor Dental Centre.
Do you directly bill insurance companies?
Yes, for most commonplace insurance plans, we directly bill for payment. Any amount not payable by your insurance is payable by you on the date of service.
Do you accept dental insurance through the Ministry of Social Services (for individuals on disability and/or income assistance)?
Yes. For adults with this coverage, we charge a $40 fee per visit for most basic treatments. For children, the basic treatment fee is $20 until the age of 16, then $40 for 16 and over. For complicated extractions, endodontic treatment, and filling work beyond two teeth, the difference in cost is billed to the patient and payable on the date of service.
Do you offer major treatment services; such as implants, bridges, crowns, and veneers?
Yes, we do. Unless the circumstances are exceptionally complicated, in which case a referral to a specialist would be required.
What does a first visit to your dental office typically entail?
Our standard new patient visit consists of a complete examination of all teeth, radiographs of teeth and jaw, charting of all existing conditions, and recommended treatment. Hygiene includes periodontal charting, dental scaling and/or root planing, tooth polishing, and fluoride remineralization.
How often should I schedule a dental cleaning?
We recommend patients visit us for a dental cleaning every six months, or as advised by Dr. Henn or Dr. Andrews. Regular cleanings help maintain optimal oral health and prevent potential issues.
How do I handle a dental emergency?
If you’re experiencing a dental emergency, please call our Victoria office at 250-386-3044 as soon as possible. We prioritize emergency cases to provide prompt care.
Do you provide services for children and families?
Yes, we welcome patients of all ages and offer family bookings for added convenience. Our team is experienced in providing gentle, compassionate care to ensure a comfortable experience for every family member.
Do you offer teeth whitening services?
Yes, we provide Spa Dent Naturals teeth whitening treatments. This service effectively removes stains from coffee, tea, wine, smoking, and more, brightening your smile with minimal irritation.
Experience personalized, unhurried dentistry.
Our Victoria care coordinators are here to verify your insurance, answer every clinical question, and reserve your premier visit.